Terms are strictly 10 days from invoice date and these terms will be enforced rigorously. Upon acceptance of a proposal for website development, graphic design or programming work, we will issue an invoice for 50% of the total fee quoted, payable immediately and before any work or drafts are delivered to the client. The balance of all fees for the project is due within 10 days of receipt of final invoice.
Incidental costs, such as those for express courier or mailing, transportation, and other fees, will be reimbursed by the client. Apart from the first consultation, the hourly rate is charged for meetings held at the client's request, and the half-hourly rate is charged for travel. There will be a bill issued:
upon client acceptance of terms of project proposal (50% deposit) and upon completion of contract (remainder plus any additional unquoted work)
It’s not our duty to take cheque/payment from your side, you should to deposit in our account.
Any deposit paid to us and/or delivery times promised for work quoted is forfeit in its entirety if a period of 90 or days or more elapses in which the project does not move forwards due to insufficient or no contact from the client for whatsoever reason, whether within the client’s control or not.
It is the client’s responsibility to deliver material (e.g., copy, images) required to complete any work quoted for unless we have expressly and in writing undertaken to source any such material on our own account and we will take no responsibility whatsoever for any delays or forfeits caused by such material not being delivered. Please note it is not our policy to accept putting projects on hold and the client should take steps to ensure that sufficient means are available to complete a project once a contract is entered into.
A contract cannot be officially started until the deposit has been received and cleared in our account. Final or intermediate invoices must be paid within 10 days of the invoice date. In the event that a balance remains unpaid after 14 days, we reserve the right to apply an interest surcharge of 5% above bank base rates. When payment is due, you must pay us all due amounts immediately, without making any deductions for any claims, counterclaims, or set-offs. If a client violates these explicit and unequivocal payment terms, we reserve the right to immediately end their service.
There are no "Delivery Charges" because NP IT SOLUTIONS only provides remote services, where a system administrator's time is the only actual product. Should a job necessitate travel, this will be discussed in advance and the relevant costs will be factored into the work estimate. (The majority of support is provided online.)
As web development is a task of time, where the finished product is a provisioned and deployed, once NP IT SOLUTIONS has started on a task, we cannot offer a refund.
However, in the event that NP IT SOLUTIONS is unable to finish the task because of issues on our end, we will first speak with the client to determine the best course of action and, if necessary, provide a complete refund if we have only worked on the task partially. Our goal is to maintain open lines of communication at all times in order to completely prevent these situations.
If you have a recurring service with NP IT SOLUTIONS, all charges are paid in advance during the billing cycle and are non-refundable. For billing cycles of 1 month or longer, and where a refund has been requested, please see below regarding cancellation.
NP IT SOLUTIONS does not offer a returns policy due to the fact that our work is based on Time, and due to the laws of the universe, we cannot currently return time (that is impossible! )
We understand that mistakes can be made by clients when placing service orders, and that they may decide to change their minds before the project is underway. If so, just get in touch with us as soon as possible before we start working, and we'll be happy to cancel the service and provide a complete refund. We reserve the right to demand payment for the minimum amount of time spent working on the project if we have already begun and are significantly into it.
NP IT SOLUTIONS reserves the right to charge a cancellation fee on projects of RS. 15000/- or above if cancelled with less than 48 hours before NP IT SOLUTIONS is due to commence work, this will generally be no more than 30% of originally agreed invoice or the forfeit of the initial 50% upfront fee if that was paid.
If you would like to stop receiving recurring services from NP IT SOLUTIONS, please get in touch with us at least seven days prior to your next billing date. We will take care of canceling your services on your behalf. If you have canceled, please be aware that services will still run until the following billing date; otherwise, you won't receive another bill unless you have other services with us. You won't lose out on your money if you cancel in the middle of the billing cycle, so you don't need to worry about timing your cancellation to maximize your service.
Generally, accounts are scheduled for deletion after the suspension notice period expires and are not immediately terminated. Your account is terminated, and it is no longer active. Nevertheless, by depositing cleared funds—typically cash payments—into our account before the end of the business day, clients have been able to revive accounts. In these cases, we will temporarily remove the account's termination by charging a $25 reconnection fee.
(however, it may be too late - if the account has been deleted no reinstatement will be possible). The account will not be reinstated until this fee is paid in full with cleared funds. Reinstatement of a Terminated account is neither a right nor a contract option - it is carried out at the exclusive discretion of the Director on duty at the time, and only then if the account has not been permanently deleted.
Annual payments are made in advance for hosting accounts and domain names, with a large portion of the costs going toward service management. Unless the account or domain name(s) have been paid for more than a year in advance, in which case there will be a reimbursement entitlement for any whole year that remains unused on the account, there is no right to a pro-rata reimbursement of unused time if an account is closed before the end of the year paid for.
Because of you, we will have to close the account to which the invoice relates. You won't be able to use ours anymore, regardless of which service the invoice is for. Moving forward, you will not be able to access any website or uploaded files on the account. If someone clicks on a link to your website from a search engine, they will be taken to a blank page. Any FTP access you may have had to your website will be closed by us. Upon account termination, all of your data—including emails and websites—is automatically erased and cannot be recovered (IMAP users, please take note).
I want to discuss this - there must be some mistake!
Prior to terminating, we will have given you a notice of suspension and will have taken all reasonable steps, appropriate for a professional business, to retrieve any money you owe us. You received invoices from us. We most likely sent you copies of our invoices. You have statements from us. You can contact our accounts department by phone, fax, or email to discuss any discrepancies or anomalies you believe to be present in an invoice or invoices. However, the discussion period ends when we issue a Termination Notice. We urge you to promptly pay the outstanding invoice(s) as NP IT Solutions will strictly enforce its payment policy. If you believe there is a matter that needs to be addressed, one that was addressed at the time the invoice or bills were
Cleared funds must be used to settle the outstanding balance. If you choose to send a check, please do so right away. We won't be held liable for any delays in bank or postal clearance, in which case your account may still be closed. As a result, you have three options for paying the outstanding balance right away: you can use an electronic bank transfer, your own bank, or any ICICI Bank branch.
This T&C excludes the terms for your services and is solely for the company's credit control. Please get in touch with our business representative for more information about our varying service deployment policies, which are based on each client's services.
For further information about our policies, or to request copies of your personal information held by us, or to make a complaint about the handling of your personal information, please call us on (+91) 9665819110 or email us at firstname.lastname@example.org.
You may also contact us to correct any details in your personal information that we hold.